I HEARTILY echo the praise extended by C.P. Loh of Taiping to the Immigration Department ("Syabas to efficient service with a smile" — NST, July 13).
Everyone is talking about it being the model for good service by the civil service.
My daughter managed to renew her passport in less than two hours on June 27 though I had envisaged a waiting period of at least half a day.
It was obtained via a vending machine manned by staff who were courteous, patient and very motivated.
Their calm approach put everyone at ease.
Everyone is aware that passport offices have drawn flak from the public as there is always a large crowd for passport applications or renewal.
But in my case, it was definitely a breeze and I was told that this would be the practice as the country moved towards a more efficient public service.