KUCHING: The civil service must develop a first-class mentality in order to deliver quality services to the people, Chief Minister Tan Sri Abdul Taib Mahmud said.
By doing so, the civil service would be reciprocating the goodwill of the government in giving them a pay hike, he said.
"Civil servants must realise that in providing the pay increase, the government wants the country's public sector to emerge as a world-class workforce.
"The government wants its employees to add value to their work," he said when opening a human resource conference here on Monday.
He added that this could be achieved by reducing bureaucracy and by being courteous, transparent and innovative.
His speech was read by Deputy Chief Minister Tan Sri Alfred Jabu.
The two-day conference was jointly organised by the Chief Minister's Department and the Centre for Modern Management.
Taib also said human capital was the primary source of competitive advantage in the globalised world.
As such, he said, it was crucial for organisations to continually train and upgrade staff skills to ensure that their personnel remained relevant to their jobs.
"Training and learning programmes must prepare individuals to excel in their jobs," he added.