Serve with a smile, health staff urged

The Star

KUANTAN: Service with a smile can make a lot of difference when dealing with the sick.

This was the message Mentri Besar Datuk Seri Adnan Yaakob had for health services employees.

He said dispensing medication with a smile could do wonders and help speed up the recovery process.

“The health services department is people-oriented and one must display a certain level of pleasantness and sincerity,” Adnan said in his speech before presenting excellence service awards to some 700 recipients at Wisma Belia yesterday.

Also present were State Health, Social and Orang Asli Affairs Committee Chairman Datuk Ishak Muhammad and state department director Datuk Dr Rosnah Ismail.

Adnan said they must continue to provide efficient services by being professional, innovative, pro-active and exercise common sense.

He also said he hoped the service awards would spur the recipients to improve further.

Dr Rosnah, in her speech, said the department had obtained MS ISO 9001:2000 certification in 2005 and would undergo a review at the end of the month so as to qualify for the quality standard for the next three years.

Three hospitals and two district health offices in Kuantan, Bentong, Jerantut and Rompin had also achieved such international standard, she added.