HE need for the public sector to provide an effective delivery service was reiterated at the conference by Federation of Malaysian Manufacturers president Tan Sri Yong Poh Kon.
Yong pointed out that businessmen need to have a conducive business environment, and, as shown by the World Bank's Doing Business Report, Malaysia's rankings have to be further improved if we are to change investors' perception.
An issue raised was the enormous number of licences and permits that potential investors have to deal with. Depending on the type of business, there are at present 28 ministries issuing 831 licences and permits.
Yong told the conference that the role of the public service is to reduce red tape, be customer-centric and improve the public delivery.